Returns & Exchanges

At Buoy, we stand behind the efficacy of our hydration products and offer a 30-day satisfaction guarantee to ensure you find the perfect fit for your wellness routine. If you are not completely satisfied with your purchase, we make the return or exchange process simple and transparent.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Print Your Label

  Select the items you wish to return or exchange to receive a prepaid shipping label via email.

• 3.
  Pack and Ship

  Securely package your items in their original packaging and drop off the parcel at any authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse receives and inspects your return, your refund will be processed to your original payment method within 5-7 business days.